Solving the People Puzzle!

"A leader is one who knows the way, goes the way, and shows the way."    John C. Maxwell I took a new job years ago as a sales director and the VP sat me down the first day to "brief" me. It wasn't brief at all. The 4 hours were spent providing me with operational details that would be necessary but I didn't think were primary. What about the people? I asked. "They are a mess!" he answered.  Then I said something that could have gotten me fired my first day,   "Then the process you just outlined won't matter until we address the people". Are you building a team or did you inherit one?  Building teams is tough work.  It requires you understand two things... The People and the Process.   I always focus on the people first.  If the people are strong and the process is weak, you can make it.  If the process is strong and the people are weak...you will have challenges.  How do you bring the two together to have a strong team and process? You start with the people.   If teams are already strong and performing you are lucky.  If there are skill deficits, morale issues, cliques and "old guard" mentality...you will have your work cut out for you.  The process of building a strong team is outlined perfectly by psychologist Bruce Tuckman with his 4 stages of becoming a team   Forming - Storming - Norming - Performing     You can't expect a new team to perform well when it first comes together.  The dynamics of human behavior - from fear, self-preservation and "don't change my good thing" mentality requires unifying people to a common vision and mission...that takes time.   Let's take a look at the 4 stages;   Forming In this stage, most team members are positive but apprehensive - no one really wants to speak up not knowing if it is safe.  As people are just coming together (or brought back together) no one really understands what other people do and they have not been given the "unifying vision".    As the leader, you have to provide an environment of safety for people to speak and express. You also have to convey the team/company's mission and vision in a way that is relevant and starts the process of unifying the team...it wont happen overnight, but provides a foundation. Storming When the euphoria of Forming wears off, there is natural resistance to implementation of new processes.  People don't trust each other, they may point fingers and conflict occurs.  If you don't push through this toughest stage, your team will fail...or become dysfunctional.   People will naturally protect their position and differing work styles will cause frustration. If the team doesn't understand or haven't accepted the vision, some may question the worth of the team's goal, and they may resist taking on tasks.   Norming Gradually, the team moves into the norming stage. This is when people start to resolve their differences, trust their team, and respect your leadership.  As levels of success occur, people develop a stronger commitment to the team goal. Performing When success comes more often, and the team faces challenges as a cohesive unit, you are reached the goal of performing.  The processes are well-defined and people know what theyare doing and their value to the team.  People trust, they communicate and as the leader you can focus on things that will improve the team.    It is rewarding to be a part of the team at this stage, and people who join or leave won't disrupt performance because a leader is a masterful at...   Solving the People Puzzle!   Until tomorrow, I wish you Money, Power, Success!